Privacy Policy

Amnet Inc. (hereinafter, the “Company”) recognizes the importance of personal information and regards protecting it as a social responsibility. The Company complies with laws and regulations concerning personal information as well as its own internal rules, and properly carries out the acquisition, use, and management of the personal information it handles.

Collection of Personal Information

When customers use the Company’s travel products and services, the Company may ask them to provide the following personal information.

• Name, age, gender, nationality, date of birth
• Address, email address, telephone number (including mobile phone), fax number
• Occupation, employer
• Emergency contact information
• Passport information and other information necessary for travel procedures

The information collected is limited to what is necessary for the content and provision of the Company’s services.

Purpose of Use of Personal Information

The Company uses the personal information it collects for the following purposes.

• Arranging travel, managing reservations, and providing related services
• Communicating with customers and providing necessary information
• Arranging and receiving services provided by airlines, accommodation facilities, local ground handlers, and other providers for the travel customers have booked
• Providing and processing insurance services and other services incidental to travel
• Responding to inquiries and providing support
• Analysis for service improvement and quality enhancement
• Understanding the usage of the Company’s services and creating statistical data
• Proposing services and providing information based on customers’ interests
• Providing information and notices through email newsletters and similar means
• Requesting feedback and comments before and after travel

Such analysis may include information such as access logs, browsing history, and usage history. In connection with the purposes of use above, the Company may use personal information to the extent necessary to smoothly carry out transactions with customers. Customers may also request that such use be stopped or resumed, by the method separately specified by the Company. The Company may use personal information for marketing purposes such as email newsletters. Customers may opt out of such use, including unsubscribing, at any time.

If customers do not provide the necessary personal information, they may be unable to use some or all of the Company’s services.

Management of Personal Information

The Company ensures thorough management of information provided by customers, as follows.

1. Ensuring Accuracy of Information The Company strives to keep the information provided by customers accurate and up to date at all times.
2. Safety Control Measures The Company establishes handling procedures for personal information under its internal rules and ensures appropriate management based on those rules.
3. Supervision of Employees The Company thoroughly enforces strict operation of its personal information handling rules based on its internal regulations.
4. Supervision of Contractors When outsourcing the handling of personal information to an external party, the Company entrusts it only to contractors that meet its requirements under its internal rules, and manages it appropriately.
5. Retention Period and Disposal The Company appropriately retains personal information provided by customers for the period necessary to achieve the purposes of use, or for the period required by laws and regulations. Once retention is no longer necessary, the Company promptly deletes or disposes of the personal information by an appropriate method.

Provision of Personal Information to Third Parties

Except in the following cases, the Company does not provide personal information to third parties.

■When Necessary to Provide Services To arrange and provide the travel services customers have applied for, the Company may provide personal information, to the extent necessary, to the following businesses.

• Travel-related businesses such as airlines, accommodation facilities, and local ground handlers
• Payment service providers

■Provision to Contractors The Company may outsource part of its operations to external parties, and in such cases may provide personal information to the contractor to the extent necessary.

• Cloud service providers (for data storage and management)
• System operation and maintenance providers

The Company requires these businesses, through contracts and other means, to implement appropriate safety control measures.

■Cases Based on Laws and Regulations, etc. In the following cases, the Company may provide personal information without obtaining the customer’s consent.

• When required by law
• When necessary to protect a person’s life, body, or property, and it is difficult to obtain the individual’s consent
• When specifically necessary to improve public health or promote the sound development of children, and it is difficult to obtain the individual’s consent
• When it is necessary to cooperate with a national government agency, a local public body, or a party entrusted by either of them in executing affairs prescribed by law, and obtaining the individual’s consent would impede the execution of those affairs

■When the Customer Has Given Consent The Company may provide personal information to third parties when the customer has given consent.

Provision of Personal Data Overseas

To the extent necessary for arranging overseas travel and providing other services, the Company may provide customers’ personal data to airlines, accommodation facilities, local ground handlers, and other travel service providers located overseas. When providing personal data to a third party located overseas, the Company handles it appropriately in accordance with the Act on the Protection of Personal Information and other relevant laws and regulations, including by providing customers with the necessary information and obtaining their consent.

Disclosure, Correction, Suspension of Use, etc. of Retained Personal Data

If customers wish to inquire about, correct, or delete their personal information, please contact the Company. After confirming that the customer is the person who provided the personal information, the Company will respond promptly and within a reasonable scope in accordance with laws and regulations and the Company’s own rules; please contact the Company’s inquiry desk below. Please note that if inquiring about, correcting, or deleting personal information hinders the performance of operations incidental to the services customers have applied for, customers may become unable to use some of the Company’s products or services.

[Personal Information Consultation and Inquiry Desk]
Amnet Inc.
Tokyo Chuo Bldg. 2F, 4–4–8 Iidabashi, Chiyoda-ku, Tokyo
Tel: 03-4477-6733　Email: info@amnet-jpn.com
Business Hours: Mon–Fri 10:00-17:00 (Closed Sat, Sun, and public holidays)

Use of Cookies and Similar Technologies

The Company uses cookies and similar technologies to improve the convenience of its services and to analyze usage. A cookie is a mechanism for storing information such as a user’s website browsing history on the user’s device.

Cookies are used for the following purposes.

• Providing basic site functionality
• Analyzing usage (access analysis)
• Improving services and enhancing quality

The Company uses Google Analytics, provided by Google LLC, as its access analysis tool. Google Analytics uses cookies to collect and analyze users’ site visit history. Information collected in this process may include IP address, pages viewed, date and time of use, and usage environment. This information alone does not identify a specific individual, but it may become associated with an individual when combined with other information.

Information collected is managed in accordance with Google’s Privacy Policy. Please refer to Google’s own Privacy Policy for details on how Google handles data. Users can disable cookies through their browser settings, and can also disable data collection by Google Analytics by using the opt-out add-on provided by Google.

• Google Privacy Policy
  https://policies.google.com/privacy
• Google Analytics Opt-out Add-on
  https://tools.google.com/dlpage/gaoptout

The Company uses reCAPTCHA, provided by Google LLC, to prevent unauthorized automated submissions (such as spam) to its inquiry form. reCAPTCHA collects cookies, information about the user’s actions, and other information to determine whether a submission was made by a human. Information collected is subject to the Google Privacy Policy referenced above, as well as the Google Terms of Service below.

• Google Terms of Service
  https://policies.google.com/terms

Safety Control Measures

The Company implements the following safety control measures to prevent the leakage, loss, or damage of personal information.

• Management of access privileges
• Encryption of communications (SSL/TLS)
• Measures to prevent unauthorized access
• Education and supervision of employees

The Company also reviews these measures as needed and continuously works to improve them.

Ongoing Improvement of Personal Information Protection

The Company continuously reviews and strives to improve its handling of the acquisition, use, management, and provision of personal information in response to changes in laws and regulations and social expectations. The Company also maintains and enhances the appropriate operation of its personal information protection through the development of internal systems and employee training.

Disclaimer

• The Company strives to post accurate information on this site’s content and information to the extent possible, but does not guarantee its accuracy, completeness, usefulness, or safety. The Company assumes no responsibility whatsoever for any damages (including direct or indirect damages) arising from the use of this site or decisions based on the information posted on it.
• If users move to another site via a link or banner on this site, the Company assumes no responsibility whatsoever for the information, services, or other content provided on the destination site.
• The content of this site may be changed or removed without notice. The Company may also suspend or discontinue operation of this site. The Company assumes no responsibility whatsoever for any damages arising from these actions either.
• Prices listed on this site may be changed without notice.

Copyright and Portrait Rights

Copyright, portrait rights, and other rights relating to the text, images, videos, audio, and other content posted on this site belong to the Company or to third parties who legitimately hold such rights. Except as permitted by law, reproducing, copying, modifying, distributing, or otherwise reusing this content without authorization is prohibited.

If there is any issue regarding the posted content, please have the rights holder concerned contact the Company directly. The Company will respond promptly after confirmation.

Changes to This Privacy Policy

The Company may revise this Policy in response to changes in laws and regulations or in its services. When making a material change, the Company will provide notice through an announcement on its website or by other appropriate means.

Contact Us

For opinions or questions regarding the Company’s personal information protection policy, please contact the following.

Amnet Inc.
Tatsuya Yamashita, Representative Director
Tokyo Chuo Bldg. 2F, 4–4–8 Iidabashi, Chiyoda-ku, Tokyo
Tel: 03-4477-6733　Email: info@amnet-jpn.com
Business Hours: Mon–Fri 10:00-17:00 (Closed Sat, Sun, and public holidays)

Revised 2026–03–24